2015
:
Transport for London

Process workshop

More than once our team was asked for the UX for a new project by the end of the day. I know the wider online team needed to understand why it took a while to produce good experiences.

Aims

More than once our team was asked for the UX for a new project by the end of the day. I know the wider online team needed to understand why it took a while to produce good experiences.

Methods

I worked with the knowledge management team to set up a series of workshops. I wanted those we worked with to understand the need for a discovery on projects. In the sessions teams of 4-6 worked through a series of taks, the main one was to plan the approach to real world projects with limited time/budget using a tool kit of UX methods. Everyone became part of the UX team for that hour and a half.

Outcome

We held four workshops and worked through most poeple in TfL online. The workshops were enjoyable and built empathy for our team and the users. Teams gave us plenty of time to set up projects and became better at communicating with design.

Project Deliverables